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How to Make, Track and Automate Calls with Twilio in Agile CRM

Agile CRM built Twilio SIP functionality into their CRM to allow sales agents to make, record, and receive calls from the browser. The integration is making customers happier, and sales agents more...

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Pittsburgh Technical Institute Switches SIP Based Call Center To Twilio

Pittsburgh Technical Institute (PTI) has been helping students launch a new career path with a post-secondary degree for over 70 years. PTI prides themselves on being attuned to the job market, keeping...

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Introducing SIP Registration

We’re excited to introduce a new way to use the Twilio Voice API – via SIP Registration. Now you can connect your SIP-enabled devices or softphones directly to Twilio and use the Voice API to build...

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How to Configure Twilio Elastic SIP Trunking with FreePBX

Twilio Elastic SIP Trunking is used to connect your IP-based communications infrastructure to the publicly switched telephone network (PSTN), so you can start making and receiving telephone calls to...

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SIP Interface adds support for international regions

We’re excited to share that SIP Interface now supports international regions, including North America (Virginia, Oregon), Europe (Ireland), Asia Pacific (Tokyo, Singapore, Sydney), and South America...

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How to protect your account from toll fraud with Voice Dialing Geo Permissions

Did you know that International Revenue Sharing Fraud (IRSF), also known as toll fraud, leads to $10 billion dollars in annual revenue losses globally and has grown six-fold in the past five years?...

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Announcing Voice Insights for Elastic SIP Trunking and SIP Interface

Voice Insights is a call data analytics engine that provides details ranging from real-time metrics for individual calls to account-wide historical trends and aggregates to assist in diagnosing call...

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Elastic SIP Trunking: Call Transfer via SIP REFER

If you’re running a multi-site Contact Center and you need to transfer a call from one agent to another agent in a different location, you can now send Twilio a SIP REFER message requesting that...

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Introducing IP ACL CIDR Block Support for Elastic SIP Trunking & SIP Interfaces

A new control to improve security and save you time.           Today Twilio is announcing an enhanced security control at the edge of the network to give customers a quick and easy way to block...

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