How to Make, Track and Automate Calls with Twilio in Agile CRM
Agile CRM built Twilio SIP functionality into their CRM to allow sales agents to make, record, and receive calls from the browser. The integration is making customers happier, and sales agents more...
View ArticlePittsburgh Technical Institute Switches SIP Based Call Center To Twilio
Pittsburgh Technical Institute (PTI) has been helping students launch a new career path with a post-secondary degree for over 70 years. PTI prides themselves on being attuned to the job market, keeping...
View ArticleIntroducing SIP Registration
We’re excited to introduce a new way to use the Twilio Voice API – via SIP Registration. Now you can connect your SIP-enabled devices or softphones directly to Twilio and use the Voice API to build...
View ArticleHow to Configure Twilio Elastic SIP Trunking with FreePBX
Twilio Elastic SIP Trunking is used to connect your IP-based communications infrastructure to the publicly switched telephone network (PSTN), so you can start making and receiving telephone calls to...
View ArticleSIP Interface adds support for international regions
We’re excited to share that SIP Interface now supports international regions, including North America (Virginia, Oregon), Europe (Ireland), Asia Pacific (Tokyo, Singapore, Sydney), and South America...
View ArticleHow to protect your account from toll fraud with Voice Dialing Geo Permissions
Did you know that International Revenue Sharing Fraud (IRSF), also known as toll fraud, leads to $10 billion dollars in annual revenue losses globally and has grown six-fold in the past five years?...
View ArticleAnnouncing Voice Insights for Elastic SIP Trunking and SIP Interface
Voice Insights is a call data analytics engine that provides details ranging from real-time metrics for individual calls to account-wide historical trends and aggregates to assist in diagnosing call...
View ArticleElastic SIP Trunking: Call Transfer via SIP REFER
If you’re running a multi-site Contact Center and you need to transfer a call from one agent to another agent in a different location, you can now send Twilio a SIP REFER message requesting that...
View ArticleIntroducing IP ACL CIDR Block Support for Elastic SIP Trunking & SIP Interfaces
A new control to improve security and save you time. Today Twilio is announcing an enhanced security control at the edge of the network to give customers a quick and easy way to block...
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